Terms and Conditions of Sale for Consumers and Businesses
Preamble
These general terms and conditions of sale apply to all sales concluded on the HUMIDITÉ CONSEIL website.
The website https://www.humidite-conseil.fr is operated by:
Company: HUMIDITÉ CONSEIL SAS
Headquarters: 57 Avenue Gambetta, 82000 Montauban, France
Website URL: https://www.humidite-conseil.fr
Email: humidite.conseil@gmail.com
Phone number: 09.73.53.77.55
The HUMIDITÉ CONSEIL website sells the following products: Humidity control products.
The customer declares they have read and accepted these general terms and conditions of sale before placing an order. Order validation therefore implies acceptance of the general terms and conditions of sale.
Mandatory Technical Recommendations
1 – Recommendations for IPE STOP-ONE and ATE STOP-ONE Products:
INSTALLATION OF THE ELECTROMAGNETIC POLARITY REVERSER IPE STOP-ONE OR ATE STOP-ONE:
The device must be installed at least 1.50 meters away from any electrical source (except for outlets).
Installation height: between 25 cm and 1 meter from the floor.
The device must be hung on a wall like a painting and should not be moved. It must be placed on a load-bearing wall (not on plasterboard).
It is essential to know the dimensions of the property to determine if the effectiveness diameter of an IPE STOP-ONE or ATE STOP-ONE covers the entire building.
The device must remain plugged in at all times, with extremely low consumption (0.75W, or around €15/year).
REMOVAL OF COATING OR FILM-FORMING COVERINGS:
During the drying period, it is recommended to strip the lower parts of walls up to 10 cm above the area of degradation to allow the walls to “breathe.”
VENTILATION OF THE PROPERTY:
Proper ventilation is necessary as drying occurs partly through evaporation. Therefore, it is essential to install adequate ventilation and ensure that doors and windows comply with standards (1.5 cm undercut for dry rooms and 2 cm for humid rooms).
RESTORATION OF COATINGS AND PAINTING:
Once the walls are dry, it is essential to brush the surfaces to remove hygroscopic salts. For complete drying, we recommend replastering with lime, with an additive against hygroscopic salts.
INSTALLATION OF A DRAIN:
In cases of lateral infiltrations, it is recommended to install a drainage system to collect and remove groundwater before it reaches the foundations.
IMPORTANT INFORMATION:
Factors influencing the drying speed of walls include their thickness, composition, and coating, as well as adherence to recommendations. This process does not treat infiltrations, floods, or mold, which must be addressed separately.
The client acknowledges that following the recommendations provided by Humidité Conseil is mandatory to ensure product effectiveness. Failure to comply with these recommendations may void the warranty.
Our products are sold with a non-guarantee of results clause. Although we provide high-quality products, results may vary depending on environmental conditions and proper device use.
For any incorrect installation or usage, responsibility lies with the client.
Company Information Reminder: HUMIDITÉ CONSEIL SAS – Headquarters: 57 Avenue Gambetta, 82000 Montauban – Email: humidite.conseil@gmail.com – www.humidite-conseil.fr – RCS Number Montauban: 911 135 853
Article 1 – Principles
These general terms express the entire obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other conditions, including those applicable for in-store sales or through other distribution and marketing channels.
They are accessible on the HUMIDITÉ CONSEIL website and will prevail, if applicable, over any other version or any other conflicting document.
The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general terms periodically, which will apply as soon as they are posted online.
In case of a missing provision in the terms of sale, they would be governed by the standards in the distance selling sector where companies are based in France.
These GTC come into force upon the order validation date and apply until the expiration of warranties and obligations due by the seller.
Article 2 – Content
These terms and conditions define the rights and obligations of the parties within the online sale of goods offered by HUMIDITÉ CONSEIL to the buyer through its website.
These terms only apply to purchases made on the website https://www.humidite-conseil.fr and delivered within mainland France. For any delivery in the DOM-TOM or abroad, please send a message to the following email address: humidite.conseil@gmail.com.
The concerned products are: Humidity control products.
Article 3 – Pre-contractual Information
The buyer acknowledges having been informed, in a readable and understandable way, before placing the order and concluding the contract, of these terms and the following information:
The essential characteristics of the goods;
The price of the goods and/or the method of calculating the price;
Any additional transport, delivery, or postal charges;
In the absence of immediate contract execution, the date or delivery deadline;
Information relating to the seller’s identity, its postal, electronic, and phone contact details.
Article 4 – Order
The buyer may place an order online, from the online catalog and through the available form, subject to stock availability.
The buyer will be informed of any product unavailability.
To validate the order, the buyer must accept these terms by clicking at the designated area, select the delivery address, and choose the payment method. The sale will be considered final upon confirmation by the seller via email and receipt of the full order amount.
Article 5 – Electronic Signature
The online provision of the buyer’s bank card number and final order validation are proof of the buyer’s agreement regarding:
The amounts due for the order;
The explicit acceptance of all operations performed.
In case of fraudulent card use, the buyer is encouraged to immediately contact HUMIDITÉ CONSEIL.
Article 6 – Order Confirmation
The seller provides the buyer with an order confirmation by email.
Article 7 – Proof of Transaction
Computerized records, kept in the seller’s computer systems under reasonable security conditions, are considered evidence of communications, orders, and payments made between the parties.
Article 8 – Product Information
The products governed by these GTC are those listed on the HUMIDITÉ CONSEIL website. They are available within the limits of stock availability and described as accurately as possible. However, errors or omissions may occur, without holding the seller liable.
Article 9 – Price
The seller reserves the right to change its prices at any time but commits to apply the rates in effect at the time of order, subject to product availability. Prices are expressed in euros and include VAT.
Article 10 – Payment Terms
The order requires immediate payment. The buyer may pay by credit card, PayPal, check, or bank transfer. Full payment is due on the order date.
Article 11 – Product Availability – Refund – Cancellation
Products are delivered within a maximum of 15 days for deliveries within mainland France, according to the defined methods. In case of delivery delay, the buyer may cancel their order and will be refunded within 14 days.
Article 12 – Delivery Terms
Delivery means the transfer of physical possession of the goods to the buyer. Ordered products are delivered to the address provided by the buyer. Any package returned due to an incorrect address will be reshipped at the buyer’s expense.
Article 13 – Delivery Errors
Any delivery error claim must be made to the seller on the delivery day or at the latest the first working day after delivery.
Article 14 – Warranties
The seller guarantees the compliance of goods and the absence of hidden defects under legal provisions.
Article 15 – Right of Withdrawal
The buyer has 14 days from delivery to exercise their right of withdrawal without penalty. Products must be returned in their original condition. Return costs are the buyer’s responsibility.
Article 16 – Force Majeure
In cases of force majeure, the parties will be released from their obligations.
Article 17 – Intellectual Property
The content of the HUMIDITÉ CONSEIL website remains the exclusive property of the seller. Any reproduction is strictly prohibited.
Article 18 – Data Protection
Personal data collected on the site is used for order processing. The buyer has a right to access, modify, and delete their data.
Article 19 – Partial Invalidity
If a clause in these GTC is deemed null, the other stipulations remain effective.
Article 20 – Non-Waiver
Failure of one party to enforce any provision does not constitute a waiver of that provision for the future.
Article 21 – Mediation and Dispute Resolution
In case of dispute, the buyer may use mediation under legal provisions.
Article 22 – Applicable Law
These GTC are governed by French law. The competent court is Montauban or Toulouse.
Article 23 – Data Protection
Collected data is necessary for order management and may be shared with HUMIDITÉ CONSEIL’s partners. The buyer has the right to access, modify, and delete their data.
Article 24 – Data Security and Confidentiality
The website https://www.humidite-conseil.fr implements appropriate technical and organizational measures to protect personal data against alteration, destruction, and unauthorized access. However, the buyer acknowledges that total data security cannot be guaranteed.
HUMIDITÉ CONSEIL undertakes to respect the confidentiality of collected personal data and to use it only for the purposes outlined in its privacy policy.
Users have the following rights regarding their data, which they can exercise by contacting HUMIDITÉ CONSEIL at humidite.conseil@gmail.com:
Right to access personal data;
Right to correct inaccurate or incomplete data;
Right to delete data under certain conditions;
Right to restrict data processing;
Right to object to data processing;Right to data portability.
Article 25 – Cookies
When browsing the https://www.humidite-conseil.fr site, cookies may be placed on the user’s device. These cookies facilitate navigation on the site and improve service quality. The user can configure their browser to refuse cookies. However, refusing some cookies may limit access to certain site features.
Article 26 – Final Provisions
These general conditions constitute the entire agreement between HUMIDITÉ CONSEIL and the buyer. If a provision of these general terms is deemed illegal or unenforceable by a competent court, the other provisions will remain in effect.
The buyer acknowledges that the relationship between the parties is exclusively governed by these GTC, excluding any other document.
Article 27 – Changes to General Conditions
HUMIDITÉ CONSEIL reserves the right to modify its GTC at any time. Any change will be communicated through an update of the GTC on the website. The applicable GTC for the buyer will be those in effect on the order date.
Article 28 – Acceptance of General Conditions
By confirming their order on the https://www.humidite-conseil.fr website, the buyer acknowledges having read and accepted these general terms and conditions of sale without reservation. This acceptance is indicated by checking the corresponding box during order confirmation.
Contact Information:
HUMIDITÉ CONSEIL SAS
Headquarters: 57 Avenue Gambetta, 82000 Montauban
Email: humidite.conseil@gmail.com
Website: https://www.humidite-conseil.fr
Phone: 09.73.53.77.55
RCS Number Montauban: 911 135 853
